FAQ's

Payment can be made by debit or credit card or you can also use your PayPal account to pay. All prices are in pounds sterling (£) and are payable in Pounds Sterling (£).

If you have any queries about a particular product, please get in touch using the contact form.

We do not supply proofs on request. The reason for not offering it is because it would delay all our orders considerably as the majority are personalised and time-sensitive.

Unfortunately, we are unable to add anything to your current order. We would suggest placing a new order if you would like any additional items. 

If you have a discount code, simply enter it into the box at checkout and it will automatically discount your order.

Please contact us using the contact form as soon as possible to let us know that you need to change your order. If we receive your message before we have made your item(s) then we can make changes to your order.

Providing you have let us know before we have dispatched your order we can change this for you. Please let us know using the contact form.

Of course! Simply enter their address into the delivery instructions.

Unfortunately, we’re currently unable to split the delivery of an order between two addresses. You will need to place two separate orders.

We will send you an email to let you know it’s on its way.

Our standard delivery orders are currently non-trackable. If your order is being sent to a UK address and would like to track your order please select our Tracked One Day service. Once it has been dispatched you can then track it on here www.royalmail.com/track-trace

Some of our products can fit through a standard size letterbox, however if the package is too large and you are not in, Royal Mail will first try and leave your parcel with a neighbour. If you have opted out of this service or they were unable to leave with a neighbour they will take it back to the sorting office. In both circumstances, they should leave you a ‘something for you’ card to let you know (find out more information here https://www.royalmail.com/personal/receiving-mail/delivery-to-neighbour)

We aim to dispatch all orders within 2 working days. You will receive an email once we have dispatched your order.

The estimated arrival time is determined by which delivery option is selected from the below:

Free UK Delivery (Royal Mail 2nd Class)

Estimated delivery is 2-3 days from dispatch (excluding Sundays & Bank Holidays)

Express UK Delivery (Royal Mail 1st Class)

Estimated delivery is 1-2 days from dispatch (excluding Sundays & Bank Holidays)

Tracked UK Delivery (Royal Mail Tracked 24)

Estimated Delivery is 1 day from dispatch (excluding Sundays & Bank Holidays)

Orders sent using tracked UK delivery can be tracked using the tracking reference provided upon dispatch

We cannot guarantee the delivery times of Royal Mail and we must allow a reasonable amount of time for the order to reach you. If it has been more than 10 days since your order was dispatched and you have not yet received your order, please get in touch so we can look into this for you.

We are very sorry if your order hasn’t arrived within our delivery guidelines. Royal Mail may have delivered your parcel to a neighbour or taken your parcel to be held safely at your local sorting office. Your postman should leave a ‘something for you’ card, however, this sometimes can get lost. We suggest checking with your neighbours first, then giving your local Royal Mail sorting office a call. If you still haven’t found your parcel, please message us with your order number using the contact form and we will be happy to investigate the whereabouts of your order.

We hope that you will be delighted with your purchase, but if for whatever reason you are not, please do get in touch using the contact form on our website.

We love receiving reviews from our customers. We use a third party review platform called Feefo which will contact you independently after your purchase and ask you for your feedback. Alternatively, you can also pass over any feedback to us directly using the contact form.